Shipping & Returns


What is the delivery timeline?  

New 2020 Holiday Shipping Update

To expedite our holiday shipping from Haida Gwaii, we're sending out packages via air on Thursdays & Sundays where they will be shipped directly from Vancouver. For an additional rate, we can also offer Xpresspost & Priority shipping with Canada Post. This significantly speeds up our shipping timelines and allows us to deliver your presents faster.

To receive additional information about how long it will take to receive your order, please contact April at:

  • Text or phone: 1-604-999-9506
  • Email: 

Returns & Exchanges

Online Purchases

To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the product. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Returned or exchanged items must not have been worn or damaged. Crystal Cabin is required to have received the returned or exchanged item before the refund can be issued. We recommend that tracking numbers are included in these packages. 

In Store Purchases

All items purchased in-store are final sale. Crystal Cabin does not offer refunds for in-store purchases. We will review exchanges on a case by case basis. 

Custom Orders

Unfortunately we are not able to refund or exchange custom made items.