Shipping & Returns

Shipping

What is the delivery timeline?  

The majority of our products ship from Haida Gwaii, an archipelago located in the pacific northwest of British Columbia, Canada. Some of our products also ship from Vancouver, Canada.

For orders over $50 we ship via Canada Post Expedited Parcel and we provide a tracking number. This shipping method takes approximately 7-10 days to arrive to destinations in Canada and the United States. For items less than $50 we ship using an untracked package.

Orders outside of North America will be charged an additional shipping fee. Arrival times to destinations outside of North America will vary between 7-14 days.

Need Faster Shipping?

Depending on the item and our local plane and ferry schedules, we can often provide faster shipping services at an additional fee. For time sensitive orders or for faster shipping, please call or email us with the date needed by.

Returns & Exchanges

Online Purchases

To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the product. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Returned or exchanged items must not have been worn or damaged. Crystal Cabin is required to have received the returned or exchanged item before the refund can be issued. We recommend that tracking numbers are included in these packages. 

In Store Purchases

All items purchased in-store are final sale. Crystal Cabin does not offer refunds for in-store purchases. We will review exchanges on a case by case basis. 

Custom Orders

Unfortunately we are not able to refund or exchange custom made items.