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Important Notice: Canada Post Service Disruptions (As of November 2, 2025)
As you may be aware, ongoing Canada Post disruptions and tighter US customs checks are causing delivery delays and, in some cases, unexpected tariffs for American customers. But our team is on it. Here’s how we’re working to ensure your cherished treasures arrive safe and sound:
We currently ship most Canadian orders via Canada Post, all with a signature required upon delivery. For rural and remote areas, Canada Post remains our preferred carrier, as courier options can be significantly more expensive.For high-value shipments (such as artwork), we ship via UPS to ensure added security and reliability. Shipping method is determined based on the value of the item and the customer’s location.
Canada & USA
Standard: 6-10 business days
International
Standard: 10-14 business days
If you need to receive an item sooner, please contact our team. All shipping timelines are estimated by the carrier, and exceptions may apply. We are not responsible for delays caused by shipping carriers or customs.
How long does it take to process an order?
Please allow order processing to take 1-3 business days.
How are orders shipped?
We ship orders via Canada Post or UPS, depending on the value of the item and the delivery location. All shipments require a signature upon delivery.
How can I track my order?
You will receive a shipping confirmation email with tracking information. If you didn't receive this email, please check your junk mail folder or contact us.
Do you ship to PO boxes?
We do ship to PO boxes.
Customs & Duties
Customers placing orders outside of Canada are responsible for all customs charges, tariffs, brokerage, and clearance fees.
For customers in the United States: Our products qualify as tariff-exempt under USMCA. However, customers may still be charged a customs clearance or brokerage fee by UPS for processing the shipment across the border.
If a tariff is charged in error, the customer is responsible for paying the amount at delivery. We will then initiate an appeal process with UPS on your behalf.
Weather Delays
Please note we are located on the islands of Haida Gwaii in northwestern British Columbia, Canada. Due to the nature of being located in a remote area, some shipments may experience unexpected delays due to ferry or plane cancellations. We are not able to provide shipping refunds for these delays.
Do you deliver on Haida Gwaii?
We deliver on Haida Gwaii via Port Air Cargo. Please expect 1 - 3 business days for order processing, and up to 3 business days for delivery. Port Air Cargo does not deliver on weekends.
Online Purchases
To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the order. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Shipping charges are not refundable. Customer must be able to provide their proof of purchase receipt.
Returned or exchanged items must not have been worn or damaged and must be in their original packaging. Crystal Cabin Gallery is required to have received the returned or exchanged item before the refund can be issued. We recommend that you provide us with the tracking numbers for returned packages.
In Store Purchases
All items purchased in-store are final sale. Crystal Cabin Gallery does not offer refunds or exchanges for in-store purchases. With the exception of items purchased in store during the month of December, which can be exchanged up until January 14th. Exchanged items must not have been worn or damaged and must be in their original packaging. Customer must be able to provide their proof of purchase receipt.
Custom Orders
We are not able to refund or exchange custom made items. Deposits made towards custom orders are non-refundable.