Shipping & Returns

Shipping

What is the delivery timeline?
As we are located on a remote island, shipping times are typically increased. The most reliable and efficient method is Canada Post Expedited Parcel. This type of shipping is included in the price of the item. Items typically take 7-14 days to arrive to their destination within Canada and the United States. We will provide a tracking number for orders with a value of $50 CAD or more.

Orders outside of North America will be charged an additional delivery fee. Arrival times to destinations outside of North America will vary between 7-14 days.

For faster shipping methods or to ship via a private courier, please contact us.  

As well, some pieces on this site will be made to order for you and other pieces can be sent out right away. For time-sensitive orders please contact us

How can I ensure the gift I'm purchasing arrives by the date needed?

Some items we have in stock and some items are made to order by the artist. Delivery date will depend on the item ordered and your order date. We are located on a remote island in northwest coast British Columbia, Canada and so this can also add to our delivery times.

For time sensitive items, please contact us as soon as possible and we'll let you the delivery timeline. When ordering, please also note the date needed in the checkout form. 

Returns & Exchanges

Online Purchases

To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the product. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Returned or exchanged items must not have been worn or damaged. Crystal Cabin is required to have received the returned or exchanged item before the refund can be issued. We recommend that tracking numbers are included in these packages. 

In Store Purchases

All items purchased in-store are final sale. Crystal Cabin does not offer refunds for in-store purchases. We will review exchanges on a case by case basis. 

Custom Orders

Unfortunately we are not able to refund or exchange custom made items.