Shipping & Returns

Shipping

What is the delivery timeline?  

We send out packages from Haida Gwaii by airplane on Thursdays & Sundays (and every other Tuesday) where they are shipped directly from Vancouver, Canada. For an additional rate, you can choose faster shipping options at checkout. We ship with Canada Post and UPS. 

For purchases that are time-sensitive and for super fast shipping, please contact April. Let's do this! 

Returns & Exchanges

Online Purchases

To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the product. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Returned or exchanged items must not have been worn or damaged. Crystal Cabin is required to have received the returned or exchanged item before the refund can be issued. We recommend that tracking numbers are included in these packages. 

In Store Purchases

All items purchased in-store are final sale. Crystal Cabin does not offer refunds for in-store purchases. We will review exchanges on a case by case basis. 

Custom Orders

Unfortunately we are not able to refund or exchange custom made items.