How long does it take to process an order?
Please allow order processing to take 1-3 days.
How long does shipping take?
We have various shipping options available:
How can I track my order?
Track your order by entering the tracking number provided into the Canada Post website. Canada Post's online tracking information is the most up-to-date information we have, so for updates please refer to their website: www.canadapost-postescanada.ca.
You will receive your tracking number by email. Please check your junk mail folder in case it ended up there.
How are orders shipped?
Crystal Cabin Gallery ships all orders with Canada Post. We are not responsible for any delays with Canada Post.
Do you ship to PO boxes?
We do ship to PO boxes. Please ensure that you have entered the correct address as your shipping address when checking out or in your PayPal account. Crystal Cabin Gallery will not be help responsible for shipping orders to any incorrect shipping addresses provided.
Time Sensitive Shipments
Please contact us for time-sensitive shipments so we can flag your order. For time sensitive orders we ship items using air cargo to Vancouver. Once the item arrives in Vancouver it will enter the mail system.
Please note Crystal Cabin Gallery is located on the islands of Haida Gwaii in northwestern British Columbia, Canada. Due to the nature of being located on a northern island, some shipments may experience unexpected delays due to ferry or plane cancellations. We are not able to provide shipping refunds for these delays.
Customs & Duties
Crystal Cabin Gallery is not held responsible for any customs or duties charged by border agencies. Paying these fees are the responsibility of the customer.
To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the order. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Shipping charges are not refundable.
Returned or exchanged items must not have been worn or damaged and must be in their original packaging. Crystal Cabin Gallery is required to have received the returned or exchanged item before the refund can be issued. We recommend that you provide us with the tracking numbers for returned packages.
In Store Purchases
All items purchased in-store are final sale. Crystal Cabin Gallery does not offer refunds for in-store purchases. We will review exchanges or on a case by case basis.
We are not able to refund or exchange custom made items.